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FAQs

At Ilitha Telecomms, we highly value our customers and strive to provide them with exceptional service. Our commitment to prompt an efficient customer service is at the core of our values, and we are dedicated to ensuring that each and every customer receives the attention and support they deserve.

How do I sign up for Ilitha Telecommunications’ services?

To register for Ilitha, simply visit the web application at app.ilitha.com and complete the sign-up process.

What is the cost of Ilitha Telecommunications’ services?

At Ilitha Telecommunications we offer a comprehensive price list for our range of products. You can find our complete price list by visiting our product terms of service.

How do I recharge?

Our customers can buy access to our network using the One4You voucher from Flash available throughout Flash's distribution network. Alternatively our customers can use debit cards, or electronic funds transfer (eft) and credit cards to pay for access service.

What is the speed of Ilitha’s internet connection?

Ilitha's Internet connection has a speed of 20 megabits per second.

How do I troubleshoot my Ilitha internet connection?

To troubleshoot your internet connection, customers are advised to contact a sales agent at 074 000 0127.

Does Ilitha Telecommunications offer mobile phone plans?

Ilitha Telecommunications does not provide any mobile plans or contract internet packages at this time. Our services are focused on providing fibre optic internet and other related infrastructure.

What is the coverage area of Ilitha’s mobile phone service?

Ilitha is currently only available in Mdantsane, but it will soon have a rollout to reach more areas. Stay tuned for updates on its availability.

Can I upgrade or downgrade my Ilitha product at any time?

Our lack of recurring plans provides you with the flexibility to opt out and change your product selection at any time. This feature allows you to adjust your purchasing decisions without being locked into long-term commitments. As a result, you have the freedom to make informed decisions that align with your evolving needs.

How do I access my Ilitha account online?

To access your Ilitha account through the web app, simply visit app.ilitha.com

What is Ilitha’s customer service phone number?

Ilitha Telecommunications can be reached at 074 000 0127 for all your customer needs.

How long does Ilitha take to respond to a customer service inquiry?

At Ilitha Telecomms, we highly value our customers and strive to provide them with exceptional service. We understand that time is precious, which is why we aim to answer each customer query within minutes using our various communication channels. Whether you prefer to contact us on social media platforms such as Facebook, Twitter, and LinkedIn, or via our WhatsApp line at 074 000 0127, we are always available and ready to assist. Our commitment to prompt and efficient customer service is at the core of our values, and we are dedicated to ensuring that each and every customer receives the attention and support they deserve.