Request For Proposals: Ilitha Approved Fulfilment Partners

About Ilitha Telecommunications

Introduction: Ilitha Telecommunications is a provider of broadband services to Townships, peri-urban and rural communities. We provide superfast broadband services using an array of technology including optic fibre and Fixed Wireless Access (FWA) technologies. We provide broadband services on a truly prepaid basis.

About The RFP

As part of its order fulfilment programme, Ilitha seeks to appoint experienced Fixed Wireless Access network installation companies to assist with customer order fulfilment. Appointed companies will be issued with installation equipment based on the customer orders allocated to them. The companies will bill Ilitha Telecommunications based on the number of customer orders successfully fulfilled and quality assured.

There are two categories of fulfilment partners that Ilitha seeks to appoint, and these are:

1. Ilitha Approved Fulfilment Partner (IAFP): this is the category of partners that will allocate orders to fulfil, and they will only focus on customer order fulfilment and install the equipment.
2. Ilitha Value Added Fulfillment Partner (IVAFP): This is the category in which the fulfilment partner is authorized and accredited to sell Ilitha’s services. The fulfilment partners in this category will receive a sales code to use to generate leads and close the sale. Once the installation fee has been paid by the customer, an order fulfillment request will be generated to the fulfilment partner requesting them to install the equipment in customer’s premises. The partners under this category will be paid a once-off sales fee that will be determined by the Chief Operating Officer. This is in addition to being paid for installing equipment in customer premises.

There are two mediums under which partners can focus their expertise.

1. either fixed wireless installer
2. fibre drop installer.

This document is for fixed wireless installers.

Background – Customer Asset Contract

Ilitha needs to gain approval from a home occupant to deploy the Ilitha network. To this end a customer is signed up with a Customer asset contract which establishes the understanding between Ilitha and the occupant of a venue where Ilitha equipment is installed.

The contract states:

• Ilitha will supply the and install the equipment for access to the internet at the customers home at no charge to the customer
• Ilitha will connect this equipment to internet access
• The equipment belongs to Ilitha and if moved, damaged or stolen the customer is liable for replacement costs
• The customer will keep the equipment powered up
• The customer will purchase internet access on minimum of once a month
• The customer will allow Ilitha to remove the equipment if a purchase has not been made in more than 30 days or the equipment has been powered off.

Scope of Work – Fixed wireless:

Ilitha Approved Fulfilment Partner will be expected to undertake the following tasks as part of the scope of work.

1. Receive customer orders from Ilitha sales division
2. The Approved Fulfilment Partner will place order of equipment to Ilitha’s installation unit.
3. The Approved fulfilment partner will receive the equipment and procced to install.
4. The partner will test for signal availability prior to commencement of installation at the customer premises
5. Once signal strength is confirmed to be at acceptable level the partner will install the outdoor and indoor equipment.
6. The partner will ensure that signal level and speeds are within acceptable range
7. The partner will on-board the customer, help them recharge and assisting them create own local SSID and passwords.
8. Once completed the Partner will submit a service activation report to Ilitha.
9. Ilitha will undertake quality assurance exercise.
10. The partner and their technicians will work with Ilitha’s WhatsApp Bot for workflow, in-situ photographs and record of installations and administration back into Ilitha databases.
11. The partner will invoice Ilitha for the work completed.

Ilitha Value Addes Fulfilment Partner will be expected to undertake the following tasks as part of the scope of work.

1. Develop a sales pipeline
2. Close sales deals by submitting a customer asset contract to Ilitha
3. Receive customer orders from Ilitha sales division
4. The Partner will place order of equipment to Ilitha’s installation unit.
5. The partner will receive the equipment and procced to install it.
6. The partner will test for signal availability prior to commencement of installation at the customer premises
7. Once signal strength is confirmed to be at acceptable level the partner will install the outdoor and indoor equipment.
8. The partner will ensure that signal level and speeds are within acceptable range
9. The partner will on board the customer, help the recharge and assisting them create own local SSID and passwords.
10. Once completed the Partner will submit a service activation report to Ilitha.
11. Ilitha will undertake quality assurance exercise
12. The partner will invoice Ilitha for the work completed.
13. The partner and their technicians will work with Ilitha’s WhatsApp Bot for workflow, in-situ photographs and record of installations and administration back into Ilitha databases.
14. The partner will invoice Ilitha for the once off commission on the number of customer solutions sold by the partner and the installation.

Functionality

Functional Area	Detail	Weight	Score
Experience in FWA installations	ScoreProof experience in the form of customer reference letters or letters of commendation from previous work supervisors attesting to the experience of team members	15
Experience in FWA radio testing and configuration (technicians in the team)	Technician CVs showing experience in radio installation ad and configuration	15
Health and Safety plan	Acceptable Health and Safety plan	15
Transport	Access to a vehicle capable of travelling into the homes urban and rural	20
Tools	All relevant tools for installations	20
Proof Health and Safety training	Number of people trained in health and safety	10
First aid kit		5

Pricing – IAFP

The compensation for services renders is based on labour time spent installing at customer premises. Another factor will be the distance of the customer’s location from the center of operation. In the case of Mthatha, Mthatha City Centre would be centre of operations. In the case of BCM, Mdantsane would be the centre of operation.

Distance	Proposed price per customer installation
Number of installations in a batch	1	2 to 5	5 to 10	more than 10
0-3KM Radius
3,1- 6KM Radius
6.1 – 10 KM Radius
10,1 – 15 KM Radius

Pricing – IVAFP

The proposed commission for an IVAFP provider will be the first amount received from a customer will be payable to the IVAFP partner.